Superior customer satisfaction and loyalty : engaging customers to drive performance / Sheldon D. Goldstein.

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Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2009Copyright date: �2010Description: 1 online resource (136 pages) : illustrationsContent type:

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Includes bibliographical references and index.

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Electronic reproduction. Palo Alto, Calif. : ebrary, 2014. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.