Service leadership [electronic resource] : the quest for competitive advantage / Svafa Gr�onfeldt, Judith Strother.

By:

Gr�onfeldt, Svafa

Contributor(s):

Publication details: Thousand Oaks, Calif. ; London : SAGE, c2006.Description: 1 online resource (xiii, 319 p.) : illISBN:

9781452231068 (ebook) :

Subject(s):

Customer services -- Management

Genre/Form:

Electronic books.

Additional physical formats: Print version :: No titleDDC classification:

658.812 23

LOC classification:

HF5415.5 .G756 2006

Online resources:

Click here to access online

Summary: Providing a solid focus on strategy throughout, this work introduces and operationalizes a new concept - service leadership. The authors provide discussions of methods associated with the identification and tracking of customer needs in a strategic and design process context.

Item type:

eBooks

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Providing a solid focus on strategy throughout, this work introduces and operationalizes a new concept - service leadership. The authors provide discussions of methods associated with the identification and tracking of customer needs in a strategic and design process context.

Specialized.

Description based on print version record.

Includes bibliographical references and index.