Description based on print version record.

Includes index.

Why reengineer healthcare? -- Meet Zeev Neuwirth, reengineer -- Harness technology -- Focus on processes -- Remember people -- Meet Tom Knight, reengineer -- The hunt for reengineering opportunities.

"Jim Champy and Dr. Harry Greenspun show how to apply the proven reengineering methodology in health care: throughout physician practices, hospitals, and even entire health systems. You'll meet innovative and visionary leaders who've been successfully reengineering organizations across the entire delivery spectrum and learn powerful lessons for improving quality, reducing costs, and expanding access. This book doesn't just demonstrate the immense potential of health care reengineering to revolutionize health care delivery: it offers a clear roadmap for realizing that potential in your own organization"--Resource description page.