Includes index.

Cover -- Contents -- Foreword -- 1. FileNet Imaging Overview -- Key Points 1 -- What This Book Is About -- Five Common FileNet Project Pitfalls -- FileNet Company Background -- Technology Overview -- FileNet Image Manager -- Features and Strengths -- Business Relationships as Document Exchanges -- Toolsets Versus Out-of-the-Box Solutions -- Imaging, Document, Management, or Knowledge Management? -- Informal and Formal Knowledge Management -- What Defines a KM System? -- Success Story -- 2. FileNet Products and Services -- Key Objectives 2 -- The Company Behind The Curtain -- IT Departmental Responsibilities -- Divisions and the Functions They Support -- FileNet ValueNet Partners and Customer Service Support -- FileNet Sales -- FileNet Customer Service and Support -- Professional Services -- Consulting Services -- Implementation Services -- System Enhancement Services -- Disaster Recovery Hot-Site Services -- FileNet Education -- FileNet Certification -- Naming Conventions -- Success Story 2 -- 3. FileNet Risks and Opportunities -- Key Objectives 3 -- Organizational Change -- The Sarbanes-Oxley Act of 2002 -- Key Sarbanes-Oxley Sections Relating to Records and Process Management -- The Health Insurance Portability and Accountability Act of 1996 -- HIPAA Civil and Criminal Penalties -- Informational Responsibilities -- Optical Versus Magnetic Storage -- Centralized Versus Decentralized Capture -- Disaster Recovery -- Lost Cost of Paper Retrieval -- Content Management's Impact on Attention -- Intellectual Assets -- Records Retention -- Defining Deocument Life Cycles -- The Process of Destruction -- Success Story 3 -- 4. FileNet Implementation -- Key Objectives 4 -- Content Management versus Process Voodoo -- Information Rpositories -- FileNet Replication Options -- Definitions -- Media Options -- Inquiry and Investigation -- Speciality Equipment Consideration -- Project Planning -- Estimating Project Timelines -- Project Plans -- Phase 1. Project Preparation -- Phase 2. Project Design -- Phase 3. Project Building -- Phase 4. Testing, Training, and Implementation -- Overall Project Estimates and Total Cost of Ownership (TCO) -- Projecting Support Cost Needs -- Measurement and ROI -- Success Story 4 -- 5. FileNet Integration -- Key Objectives 5 -- Integrating Systems, Application and Processes -- Integrating FileNet with Existing Systems -- Application Integration -- Web Integration -- Enterprise Resource Planning Integration -- Workflow Analysis -- Workflow Analysis Steps -- Workflow Diagrams -- Integrations and Metadata -- Imaging System Metadata Issues -- Electronic Content Management Metadata Issues -- Legal Metadata Issues -- Success Story 5 -- 6. FileNet Administration -- Key Objectives 6 -- Profiting from Your Organization's Experience -- FileNet Administration Duties -- Sarbanes-Oxley Act of 2002 -- Gathering Critical System Planning Data -- UNIX Administrative Tools and Resources -- Typical FileNet System Structure -- Client Installation and Administration -- Success Story 6 -- 7.

FileNet is the world's leading enterprise content management system. Established in 1982, FileNet practically invented the field of Enterprise Office Document Imaging Systems. FileNet's Image Services is the industry's leading provider of high-volume systems for storing, retrieving, and managing document images, transactional content, workflows, web contents, and other business objects. More than 3,700 organizations worldwide have implemented FileNet systems to provide content management services that are scalable, highly available, and provide strong disaster recovery capabilities. They have.

Includes bibliographical references and index.

Print version record.

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