Cover -- Copyright -- Contributors -- Table of Contents -- Preface -- Section 1: Introduction to Project Management and People -- Chapter 1: Introduction to the PMP® Exam -- Why get a Project Management Professional (PMP)® certification? -- What will you learn about? -- Who is this book for? -- Frequently asked questions -- Who exactly is the PMI®? -- What is The PMBOK® Guide - 6th Edition? -- I heard Agile is included - what is the deal with that? -- Predictive and adaptive? What does that mean? -- I heard the PMP® exam is super difficult, is that true? -- Can I cram for this exam? I have like zero time to study -- 100 hours of study??? -- Will your practice exams match my exam? -- Am I going to pass the exam the first time? -- Do I need other study materials? -- I heard the application is difficult. Are you going to cover that in this guide? -- What are the qualifications for the PMP® exam? -- What does project management education mean? -- I took a PMP® boot camp 4 years ago, does that count? -- How to apply for the exam -- What if the organization has closed or the people I worked with are gone and I can't find them? -- The application -- What to expect on exam day - if you take the exam at a testing center -- What to expect on exam day if you take your PMP® exam online at home… in your pajamas… -- Common questions you may be thinking to yourself after all of that -- Do I need to be proficient in everything? How will I know? -- Will anyone be able to see my results? As in, will PMI® post my results anywhere? -- If I get below target in any domain, will I fail the exam? -- What score should I be aiming for in practice exams? -- I have zero time to study and that study for 100 hours bit is making me nervous. How can I still work and have a life, but also still study? -- Study tips -- Learning styles -- The seven learning styles -- Summary.

Assessment exam -- Chapter 2: Introduction to Project Management -- What are process groups? -- Overview of knowledge areas -- Introduction to the 49 processes -- Inputs, tools/techniques, and outputs -- Inputs - what do I need before I can make a PB& -- J? -- Tools and techniques - what tools/techniques will I use to create my sandwich? -- Outputs - what will I have when I am finished? -- Organizational process assets and enterprise environmental factors -- Enterprise environmental factors -- Organizational process assets -- The documents and plans -- The project management plan and project documents -- Summary -- Assessment exam -- Chapter 3: Pre-Project Initiation -- Defining a project -- Temporary -- Unique -- What is a program? -- What is a portfolio? -- Key phrases that pay -- What is project management? -- Spot check exercise -- Spot check exercise answers -- Types of project management -- Predictive or waterfall project management -- Adaptive or agile project management -- Project and development life cycles -- Project phases -- Phase gates -- Spot check exercise -- Spot check exercise answers -- Project management data and information -- Work performance data -- Work performance information -- Work performance reports -- Key phrases that pay -- Project selection techniques -- Creating a case for business -- Constrained optimization -- Expert judgment -- Spot check exercise -- Spot check exercise answers -- Feasibility analysis -- The business case -- Key phrases that pay -- Key project stakeholders -- Project management offices (PMOs) -- Change control board (CCB) -- Sponsor -- Spot check -- Spot check answers -- Functional manager -- Procurement administrator/vendors -- Customers/end users -- Key phrases that pay -- Understanding organizational structures -- Organizational structures and their elements -- Spot check exercise.

Spot check exercise (possible) answers -- The role of the project manager -- Summary -- Assessment exam -- Chapter 4: Charters and Stakeholders -- Politics, power, and leadership -- Leadership versus management -- Spot check -- Personality traits -- The project manager and project integration -- The process level -- The cognitive level -- The context level -- Goals and objectives of a project charter -- Documenting high-level requirements -- Spot check -- Criteria of a project charter -- Typical headings in a project charter -- Agile project charters -- Typical heading on an Agile charter -- Project stakeholder management -- Identifying the stakeholder's process -- Project coordinator -- Scheduler -- Project team -- Project Management Office (PMO) -- Change Control Board (CCB) -- Functional managers -- Sellers, vendors, and suppliers -- Procurement managers -- Data analysis -- Data representation -- Power/interest grid, power/influence grid, or impact/influence grid -- Stakeholder cube -- Salience model -- Directions of influence -- Prioritization -- Stakeholder register -- Spot check -- Wrapping up -- Summary -- Assessment exam -- Chapter 5: Introduction to Agile Considerations -- The history of Agile and the Agile Manifesto -- The Agile Manifesto -- Key phrases that pay -- The 12 principles of the Agile Manifesto -- Scrum and empirical process control -- Spot check -- Spot check solution -- Agile versus predictive project management -- The benefits of using Agile approaches in any industry -- The Agile mindset -- Scrum overview -- Transparency -- Inspection -- Adaptation -- Agile team roles -- The product owner -- The development team -- Scrum master/coach/Agile project manager -- The Agile life cycle -- Sprint planning -- The Sprint -- Daily Scrum or stand-up meetings -- Sprint reviews -- The retrospective -- Summary -- Assessment exam.

Chapter 6: Creating and Leading a Team -- Interpreting the source and stage of the conflict -- Analyzing the context of the conflict -- Conflict resolution strategies -- Collaborate and problem-solve -- Compromise/reconcile -- Smooth/accommodate -- Force/direct -- Withdraw/avoid -- Negotiate -- Setting a clear vision and mission -- Leadership -- Team-building -- Communication -- Active listening -- Supporting diversity and inclusion -- Responsibility - aspirational standards -- Responsibility - mandatory standards -- Respect - aspirational standards -- Respect - mandatory standards -- Fairness - aspirational standards -- Fairness - mandatory standards -- Honesty - aspirational standards -- Honesty - mandatory standards -- Value servant leadership -- Inspiring, motivating, and influencing -- Motivational theories -- Maslow's hierarchy of needs -- Douglas McGregor's Theory X and Theory Y -- Dr. William Ouchi's Theory Z -- Frederick Herzberg's theory of hygiene -- David McClelland's theory of needs -- Reward and recognition -- Analyzing team members' and stakeholders' influence -- Key phrases that pay -- Summary -- Assessment exam -- Section 2: Project Management Processes -- Chapter 7: Scope Management -- Key concepts and scope management trends -- Tailoring considerations -- Agile considerations -- Developing a scope and requirements management plan -- Collecting requirements -- Defining the scope and creating the scope statement -- The Work Breakdown Structure -- The WBS dictionary -- Monitoring and controlling scope -- The Validate Scope process -- The Control Scope process -- Key phrases that pay -- Summary -- Assessment exam -- Chapter 8: Schedule and Cost Management -- Key concepts for schedule management -- Trends and emerging best practices in scheduling -- Tailoring considerations for scheduling.

Considerations for Agile and adaptive environments -- Developing a schedule management plan -- Schedule management plan considerations -- Define activities -- Sequencing activities -- Dependencies -- Relationships -- Finish to Start relationships -- Start to start relationships -- Finish to finish relationships -- Start to finish relationships -- Lead and lag time -- Estimating durations -- Dates -- Effort -- Duration -- Developing the project schedule -- Critical path -- Critical chain -- Monte Carlo technique -- Schedule compression -- Resource optimization -- Schedule baseline -- Key concepts for project cost management -- Trends and emerging best practices of cost management -- Tailoring considerations for cost management -- Considerations for Agile and adaptive environments -- Plan cost management -- Estimating costs -- Determining budget -- Controlling schedule and budget -- Tracking and reporting cost/schedule performance -- Earned value management (EVM) -- Key phrases that pay -- Summary -- Assessment questions -- Chapter 9: Quality Management -- Key concepts for quality management -- Quality versus grade -- Precision versus accuracy -- Other considerations for quality management planning -- Trends and emerging practices in quality management -- Tailoring considerations -- Agile/adaptive environments - retrospectives -- Spot check -- Planning for quality management -- Data representation -- The quality management plan -- Quality metrics -- Quality checklists -- The gurus of quality management -- W. Edwards Deming and Walter A. Shewhart -- Joseph Juran -- Vilfredo Pareto -- Bill Smith -- Phillip Crosby -- Genichi Taguchi -- Key phrases that pay -- The Manage Quality process -- The Control Quality process -- Histograms -- Fishbone diagrams -- Pareto diagrams -- Run charts -- Scatter diagrams -- Control charts -- Summary -- Assessment exam.

Chapter 10: Resources and Communication Management.

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This PMP® certification study guide is a complete and up-to-date resource covering project management best practices and topics from the PMBOK Guide, 6th edition. It covers 49 processes, along with exam tips, and presents the concepts of project management succinctly for a full understanding of the content to help you take and pass the PMP® exam.

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