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Information professionals are increasingly responsible not only for running traditional information and library services but also for providing an online presence for their organisation. This book shows how best practice in delivering online information services should be based on actual user needs and behaviour. A series of case studies provide real life examples of how social science information is being used in the community. The book then draws on these case studies to outline the main issues facing service providers: such as usability, metadata and management. The book concludes with a look to the future and how both technological and organisational changes will shape online information services. Case studies show how - in practical terms - information science issues relate to users' behaviourWritten by experts in the field, with each chapter drawing on both case studies and extensive experience in the fieldCan be used as a detailed reference or an overview.

Front Cover; Online Information Services in the Social Sciences; Copyright Page; Table of Contents; Foreword; About the contributors; Chapter 1. Introduction; Note; Part 1: The case studies; Chapter 2. The trade union researcher: Sandeep; Background; Practice; Using information; Information services; Chapter 3. The further education lecturer: Peter; Background; Using information; Future needs; Chapter 4. The voluntary organisation: Wendy; Background; Practice; Using information; Future needs; Chapter 5. The academic: Sandra; Background; Using information; Information services.

Chapter 6. The media consultant: JeremyBackground; Practice; Using information; Information services; Chapter 7. An international student: Olaf; Background; Practice; Using information; Future needs; Acknowledgement; Chapter 8. The Cochrane Library: Jo and Ioannis; Background; Using information; Future needs; Chapter 9. The legal viewpoint: Annabel; Background; Practice; Using information; Information services; Future needs; Chapter 10. Educational usage of economics and management resources in France; Background; The information user; The information provider.

Chapter 11. Finding and managing information for the international community: BarbaraBackground; Practice; Using information; Information services; Chapter 12. From practice to need -- some reflections; Simplicity v. complexity; interfaces v. information literacy; Currency and current awareness; Barriers to information; Validity and authority (or who you know); Summary; Note; Part 2: The information issues; Chapter 13. Effective online information services management; Stakeholders and audiences; Aims and objectives; Planning; Roles and responsibilities; Running your service.

Monitoring and evaluationWhere do I go from here?; Chapter 14. Selection; Defining the audience; Defining the information needs; Specifying the aims and objectives; Scope policy; Selection protocol; Reassessment: anticipating demand; Further reading; Chapter 15. Marketing your service; Marketing as a management process; Online marketing; Concluding remarks; Further reading; Chapter 16. Usability; What is usability?; Why is it important?; General guidelines; Finding users; Gathering users' requirements; Developing prototypes; User testing; Some other techniques; In conclusion; Further reading.

Chapter 17. Making your resource more accessibleIntroduction; What is web accessibility?; Why is it important for informationprofessionals?; How can I make my material more accessible?; A strategy to improve the accessibility of a resource; Where should I go for help?; Conclusion; Acknowledgements; Chapter 18. Legal issues; Introduction; Data protection; Examples where data protection legislation may be relevant; Freedom of Information Act 2000; Intellectual property; Concluding remarks; Further reading; Chapter 19. Building user skills; Introduction; User skills: what are they?

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