Leadership as emotional labour [electronic resource] : management and the "managed heart" / edited by Marian Iszatt-White.

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Series: Management, organizations and society (London, England) ; 20.Publication details: Abingdon, Oxon ; New York, N.Y. : Routledge, 2013.Description: x, 240 p. : illISBN:

9780203098400

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Electronic books.

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Also available in print edition.

Contents:

1. Introduction : the 'Managed Heart' / Marian Iszatt-White -- 2. Leadership as emotional labour : so what's new? / Marian Iszatt-White -- 3. Leadership as emotional and compassionate labour : managing the human side of the enterprise / Joan V. Gallos -- 4. Getting to the 'heart' of leaders doing emotional labour : a methodological, theoretical and empirical contribution / Dalvir Samra-Fredericks -- 5. How leading with emotional labour creates common identities / Ronald H. Humphrey -- 6. The 'managed heart' of leaders : the role of emotional intelligence / Frances M. Peart, Amanda Roan and Neal M. Ashkanasy -- 7. Truth, authenticity and emotional labour : a practitioner's perspective / Sue Ingram and Marian Iszatt-White -- 8. Middle managers' emotional labour in disseminating culture change : a case study in the requirement for changing values / Sharon Turnbull -- 9. Valuing employees : management rhetoric, employee experiences and the implications for leadership / Marian Iszatt-White -- 10. Games leaders play : using transactional analysis to understand emotional dissonance / Sara Lodge -- 11. Conclusions : management and the 'managed heart' / Marian Iszatt-White.

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eBooks

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Includes bibliographical references and index.

Also available in print edition.

Mode of access: World Wide Web.