Managing interpersonal conflict [electronic resource] / William A. Donohue, Robert Kolt.
Series: Interpersonal CommTexts ; 4.Publication details: Newbury Park, Calif. : SAGE, 1992.Description: 1 online resource (171 p.) : illISBN:- 9781483325873 (ebook) :
- 303.69 23
- BF637.I48 D66 1992

Includes bibliographical references and index.
This title explores the process of interpersonal conflict - from the initial decision as to whether or not to confront differences through to how to plan the actual confrontation. It deals extensively with negotiation and, where negotiation proves unsuccessful, with third-party dispute resolution.
Specialized.
Description based on print version record.