Non-Linguistic Analysis of Call Center Conversations [electronic resource] / by Sunil Kumar Kopparapu.

By:

Kopparapu, Sunil Kumar [author.]

Contributor(s):

SpringerLink (Online service)

Series: SpringerBriefs in Electrical and Computer EngineeringPublisher: Cham : Springer International Publishing : Imprint: Springer, 2015Description: XII, 83 p. 47 illus., 26 illus. in color. online resourceContent type:

text

Media type:

computer

Carrier type:

online resource

ISBN:

9783319008974

Subject(s):

Genre/Form:

Electronic books.

Additional physical formats: Printed edition:: No titleDDC classification:

621.382 23

LOC classification:

TK5102.9
TA1637-1638
TK7882.S65

Online resources:

Click here to access online

Contents:

Overview -- Voice Analytics Process -- Call Center Linguistic Analytics -- Non-linguistic Speech Processing -- Case Study.-Conclusions.

In: Springer eBooksSummary: The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analyzes "how" the conversation happens and not "what" the conversation is about by audio signal processing and analysis.

Item type:

eBooks

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Title notes ( 2 )

No physical items for this record

Overview -- Voice Analytics Process -- Call Center Linguistic Analytics -- Non-linguistic Speech Processing -- Case Study.-Conclusions.

The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analyzes "how" the conversation happens and not "what" the conversation is about by audio signal processing and analysis.