Fundamentals of total quality management [electronic resource] : process analysis and improvement / Jens J. Dahlgaard, Kai Kristensen, and Gopal K. Kanji.

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Publication details: London : Taylor & Francis, 2002.Description: 344 p. : illISBN:

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pt. 1. Fundamentals of total quality management -- pt. 2. Methods of total quality management -- pt. 3. Process management and improvement.

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eBooks

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Includes bibliographical references and index.

pt. 1. Fundamentals of total quality management -- pt. 2. Methods of total quality management -- pt. 3. Process management and improvement.

Also available in print edition. CRC Press (http://www.crcpress.com)

Mode of access: World Wide Web.