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Protecting main street [electronic resource] : measuring the customer experience in financial services for business and public policy / Paul C. Lubin.

By: Contributor(s): Publication details: New York : Routledge, 2011.Description: xvi, 109 p. : illISBN:
  • 9780203841983
Subject(s): Genre/Form: Additional physical formats: No title; No titleOnline resources: Available additional physical forms:
  • Also available in print edition.
Contents:
1. Consumer lending and self-testing -- 2. Self-testing methods to measure discrimination, unfair sales practices, and the customer experience -- 3. Steps in designing and analyzing a self-testing program -- 4. Fair lending testing, 1991-2009 -- 5. Measuring fair treatment of consumers in the credit card and debit card marketplace -- 6. Measuring fair treatment of consumers in the investment marketplace -- 7. Epilogue.
Item type: eBooks
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Includes bibliographical references and index.

1. Consumer lending and self-testing -- 2. Self-testing methods to measure discrimination, unfair sales practices, and the customer experience -- 3. Steps in designing and analyzing a self-testing program -- 4. Fair lending testing, 1991-2009 -- 5. Measuring fair treatment of consumers in the credit card and debit card marketplace -- 6. Measuring fair treatment of consumers in the investment marketplace -- 7. Epilogue.

Also available in print edition.

Mode of access: World Wide Web.

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