The Nordstrom way to customer service excellence [electronic resource] : the handbook for becoming the "Nordstrom" of your industry / Robert Spector, Patrick McCarthy.

By: Contributor(s): c2012Edition: 2nd edDescription: 1 online resource (xvi, 224 p.) : illSubject(s): Genre/Form: Additional physical formats: Print version:: Nordstrom way to customer service excellence.Online resources:
Item type: eBooks
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Description based on print version record.

Includes index.

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