Front Cover; Crisis Negotiations: Managing Critical Incidents and Hostage Situations in Law Enforcement and Corrections, 4th Edition; Copyright Page; Table of Contents; Introduction; Chapter 1 Crisis Management: History and Overview; Learning Objectives; Forming the Field; Development of Negotiations in Police Work--The Context; 1970s; Refining the Field; 1980s; 1990s; 2000s; The Development of the Phoenix, Arizona, Special Assignments Unit; Refining the Field; Summary; References; Discussion Questions; Chapter 2 Crisis Management: Crisis Response Team Elements; Learning Objectives.

Definition of TeamCrisis Management Team; The Crisis Response Team; Types of Training; Crisis Negotiating Equipment; An Exercise in Team Building: Building a Negotiator Vehicle; Incident Commander; The Incident Command System in a Crisis Negotiations Situation; The Tactical Team; Outside Agency Support; The Ten Most Common Mistakes; Summary; References; Discussion Questions; Chapter 3 Crisis Management: Goals, Tasks and SkillsŒThe REACT Model; Learning Objectives; REACT: An Integration; Mission; Principles from Behavioral Science.

The S.A.F.E. Model: Developing Crisis/Hostage Negotiation StrategyRecognition; Initial Risk; Characteristics of a Negotiable Incident; Time, Deadlines, Demands, and Decisionmaking; Hostage Incidents versus Non-Hostage Incidents; Types of Sieges; Type of Person; Engagement; Initial Focus; Assessment; Control and Contracting; Contracting; Goals; Transfer; Summary; References; Discussion Questions/Exercises; Chapter 4 Crisis Management: Risk Assessment; Learning Objectives; Risk Assessment and Negotiations; Research Specific to Negotiations; Risk Assessment; Summary; References.

Discussion QuestionsChapter 5 Crisis Management: Communication in Crisis Negotiations; Learning Objectives; Principles of Basic Communication; Crisis Communication; Active Listening; A Horse-Sense Approach to Active Listening; Getting Past No; Advanced Communication Topics for the Negotiator; Summary; References; Discussion Questions; Chapter 6 Crisis Management: Negotiating with Emotionally Disturbed and Mentally Ill Individuals: Recognition and Guidelines; Learning Objectives; Emotionally Disturbed People and Negotiations; Mental Illness Defined.

Defining the Problem versus Diagnosing the ProblemDomestic Violence and Negotiations; General Guidelines for Dealing with Emotionally Disturbed People; Guidelines from CIT Training-Mentally Ill; Consulting with a Mental Health Professional; Character and Behavior Problems; Paranoid Schizophrenia; Negotiating with the Mentally Ill; Developmental Disorders; Alcohol Dependence and Abuse; Substance Dependence/Abuse; Summary; References; Discussion Questions; Chapter 7 Crisis Management: Negotiating with Suicidal Persons; Learning Objectives; Suicidal Persons; Definition and Characteristics.

Managing Suicidal Individuals.

Leading authorities on negotiations present the result of years of research, application, testing and experimentation, and practical experience. Principles and applications from numerous disciplines are combined to create a conceptual framework for the hostage negotiator. Ideas and concepts are explained so that the practicing negotiator can apply the principles outlined. McMains and Mullins are leading authorities on crisis negotiations. Learning objectives, discussion questions, and real-life negotiation situations expand on the text.

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Includes bibliographical references and indexes.

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