Consumer satisfaction [electronic resource] : advancements in theory, modeling, and empirical findings / Alessandro M. Peluso.

By:

Peluso, Alessandro M, 1978-

Contributor(s):

ebrary, Inc

Publication details: Bern, Switzerland ; New York : Peter Lang, c2011.Description: xxii, 173 p. : illISBN:

9783034306362 (pbk.)
3034306369 (pbk.)
9783034306362
9783035102642 (e-book)

Subject(s):

Genre/Form:

Electronic books.

DDC classification:

658.8/343 23

LOC classification:

HF5415.335 .P45 2011eb

Online resources:

Click here to access online

Contents:

Introduction -- The construct of consumer satisfaction -- An application of the knowledge-hope model of consumer satisfaction -- Methodology -- Research implications and operational strategies to increase consumer satisfaction.

Item type:

eBooks

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Title notes ( 3 )

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Includes bibliographical references and index.

Electronic reproduction. Palo Alto, Calif. : ebrary, 2011. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.