Customer relationship management [electronic resource] : the bottom line to optimizing your ROI / Jon Anton, Natalie L. Petouhoff.

By: Contributor(s): Series: Neteffect series. Management skills.c2002Description: xviii, 254 p. : ill. ; 24 cmSubject(s): Genre/Form: Additional physical formats: No titleDDC classification:
  • 658.8/12 21
LOC classification:
  • HF5415.5 .A58 2002
Online resources: Available additional physical forms:
  • Available also in a print edition.
Item type: eBooks
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Includes bibliographical references (p. 246-249) and index.

Available also in a print edition.

Electronic reproduction. Boston, MA : Safari, 2002. Available via World Wide Web.

Mode of access: World Wide Web.

Made available through: Safari Books Online, LLC.

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