Service design [electronic resource] : from insight to implementation / Andrew Polaine, Lavrans L(ostrok)vlie, and Ben Reason.
c2013Description: 1 online resource (1 v.) : illSubject(s): Genre/Form: Additional physical formats: Print version:: Service design.Online resources:
eBooks
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Description based on print version record.
"Foreword by John Thackara"--Cover.
Includes index.