Virtual reference training [electronic resource] : the complete guide to providing anytime, anywhere answers / Buff Hirko, Mary Bucher Ross.
Publication details: Chicago : American Library Association, 2004.Description: v, 160 p. : illISBN:- 0838908764
- 025.5/24 22
- Z711.45 .H57 2004eb
eBooks
Includes bibliographical references (p. 153-155) and index.
Beyond shazam! : training for virtual reference -- Introduction, Washington's Statewide Virtual Reference Project -- Core competencies : knowledge, skills, and aptitudes needed for virtual reference -- Learning through using : the constructivist approach -- Multiple ways of learning : face-to-face and online, individual and collaborative -- Getting started : curriculum development -- Learning activities : taking the user perspective -- Model reference : online behaviors -- Evaluation, modification, and follow-up.
Electronic reproduction. Palo Alto, Calif. : ebrary, 2013. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.