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	1.		Image from Amazon.com	The feeling economy : how artificial intelligence is creating the era of empathy / Roland T. Rust, Ming-Hui Huang by Rust, Roland T [author] Huang, Ming-Hui [author] Ohio Library and Information Network Publisher: Basingstoke : Palgrave Macmillan, ©2021 Availability: Items available for loan: Alfaisal University (1)Location, call number: On Shelf HD6331 .R87 2021. Place hold Save to lists Add to cart (remove)
	2.		Image from Amazon.com	E-Service [electronic resource] : new directions in theory and practice / edited by Roland T. Rust and P.K. Kannan. by Kannan, P. K Rust, Roland T ebrary, Inc Publication details: Armonk, N.Y. : M.E. Sharpe, c2002 Other title: EService : new directions in theory and practice Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)
	3.		Image from Amazon.com	Service quality [electronic resource] : new directions in theory and practice / editors, Roland T. Rust, Richard L. Oliver. by Rust, Roland T Oliver, Richard L, 1945-2016 Sage eBooks Publication details: Thousand Oaks, Calif. ; London : SAGE, c1994 Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)
	4.			Should your business be less productive? / by Ming-Hui Huang and Roland T. Rust. by Huang, Ming-Hui [author.] Rust, Roland T [author.] Safari eBooks Publisher: [Cambridge, MA] : MIT Sloan Management Review, [2014]Copyright date: (copy)2014 In: MIT Sloan management review Vol. 55, no. 3 (Spring 2014) Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)
	5.			Which features increase customer retention? : most companies aspire to design goods and services that encourage repeat business. Yet businesses often invest in expensive features without adequately understanding how the features that attract new customers may differ from those that retain existing ones / Rebecca W. Hamilton, Roland T. Rust, Chekitan S. Dev. by Hamilton, Rebecca W [author.] Rust, Roland T [author.] Dev, Chekitan S. (Chekitan Singh), 1959- [author.] Safari eBooks Publisher: [Cambridge, Massachusetts] : MIT Sloan Management Review, 2017 In: MIT Sloan management review Vol. 58, no. 2 (Winter 2017) Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)

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