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	1.		Image from Amazon.com	Technical Support Essentials [electronic resource] : Advice You Can Use to Succeed in Technical Support / by Andres R. Sanchez ; edited by Jeffrey Pepper, Clay Andres, Steve Anglin, Mark Beckner, Ewan Buckingham, Gary Cornell, Jonathan Gennick, Jonathan Hassell, Michelle Lowman, Matthew Moodie, Duncan Parkes, Jeffrey Pepper, Frank Pohlmann, Douglas Pundick, Ben Renow-Clarke, Dominic Shakeshaft, Matt Wade, Tom Welsh, Jim Markham, Katie Stence. by Sanchez, Andres R [author.] Pepper, Jeffrey [editor.] Andres, Clay [editor.] Anglin, Steve [editor.] Beckner, Mark [editor.] Buckingham, Ewan [editor.] Cornell, Gary [editor.] Gennick, Jonathan [editor.] Hassell, Jonathan [editor.] Lowman, Michelle [editor.] Moodie, Matthew [editor.] Parkes, Duncan [editor.] Pepper, Jeffrey [editor.] Pohlmann, Frank [editor.] Pundick, Douglas [editor.] Renow-Clarke, Ben [editor.] Shakeshaft, Dominic [editor.] Wade, Matt [editor.] Welsh, Tom [editor.] Markham, Jim [editor.] Stence, Katie [editor.] SpringerLink (Online service) Publisher: Berkeley, CA : Apress, 2010 In: Springer eBooks Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)
	2.			Technical support essentials [electronic resource] : advice you can use to succeed in technical support / Andres R. Sanchez. by Sanchez, Andres R Safari eBooks 2009 Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)

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