The handbook for working with difficult groups [electronic resource] : how they are difficult, why they are difficult and what you can do about it / Sandy Schuman, editor.
Series: Jossey-Bass business & management seriesPublication details: San Francisco : Jossey-Bass, c2010.Edition: 1st edDescription: liii, 422 p. : illISBN:- 9780470190388 (cloth)
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- HD42 .H357 2010eb

Includes bibliographical references and index.
Electronic reproduction. Palo Alto, Calif. : ebrary, 2011. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.