Practical service level management [electronic resource] : delivering high quality Web-based services / John McConnell with Eric Siegel.

By: Contributor(s): 2004Description: xxi, 284 p. : ill. ; 24 cmSubject(s): Genre/Form: Additional physical formats: No titleDDC classification:
  • 658.0546 21
LOC classification:
  • HD30.37 .M3875 2004
Online resources: Available additional physical forms:
  • Available also in a print edition.
Item type: eBooks
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Includes index.

Available also in a print edition.

Electronic reproduction. Boston, MA : Safari, 2004. Available via World Wide Web.

Mode of access: World Wide Web.

Made available through: Safari Books Online, LLC.

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