The service pro [electronic resource] : creating better, faster, and different customer experiences / Rick Tate, Josh Stroup.
c2003Description: 1 online resource (xii, 98 p.) : illSubject(s): Genre/Form: Additional physical formats: Print version:: Service pro.Online resources:
Contents:
Challenges of the customer revolution -- Why service? -- Be the customer -- Brilliant at the basics -- Wow! ... beyond the basics -- Remarkable recovery -- Partnerships ... internal cooperation -- Closing thoughts.
eBooks
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Description based on print version record.
Challenges of the customer revolution -- Why service? -- Be the customer -- Brilliant at the basics -- Wow! ... beyond the basics -- Remarkable recovery -- Partnerships ... internal cooperation -- Closing thoughts.