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Accelerating customer relationships [electronic resource] : using CRM and relationship technologies / Ronald S. Swift.

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c2000Description: xxi, 480 p. : ill. ; 25 cmSubject(s):

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eBooks

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Includes bibliographical references (p. [432]-456) and index.

Available also in a print edition.

Electronic reproduction. Boston, MA : Safari, 2000. Available via World Wide Web.

Mode of access: World Wide Web.

Made available through: Safari Books Online, LLC.