Warranty fraud management : reducing fraud and other excess costs in warranty and service operations / Matti Kurvinen, Ilkka T(uml)oyryl(uml)a, D.N. Prabhakar Murthy.

By:

Kurvinen, Matti, 1961- [author.]

Contributor(s):

T(uml)oyryl(uml)a, Ilkka, 1970- [author.]
Murthy, D. N. P [author.]
Safari eBooks

Series: Wiley and SAS business seriesPublisher: Hoboken, New Jersey : John Wiley & Sons, [2016]Copyright date: (copy)2016Description: 1 online resource (1 volume) : illustrationsContent type:

text

Media type:

computer

Carrier type:

online resource

ISBN:

9781119239741
1119239745

Subject(s):

Quality of products
Warranty
Products liability
Sales management

Genre/Form:

Electronic books.

LOC classification:

HF5415.157

Online resources:

Click here to access online

Item type:

eBooks

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Title notes ( 2 )

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Description based on online resource; title from title page (viewed September 6, 2016).

Includes bibliographical references and index.

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