Customer fraud and business responses [electronic resource] : let the marketer beware / Kelly Tian and Bill Keep.
Publication details: Westport, Conn. : Quorum Books, 2002.Description: xvii, 251 p. : illISBN:- 1567203876 (alk. paper)
- 658.4/73 21
- HF5429.27 .T53 2002eb

Includes bibliographical references (p. [239]-248) and index.
Electronic reproduction. Palo Alto, Calif. : ebrary, 2013. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.