The Management of Event Operations: project management, planning and customer satisfaction provides an introduction to the management of operations for the event planner and venue provider. Taking an holistic view of an event enterprise, it links the traditional topics within operations management to present a coherent and hands-on approach specifically for the events manager. The approach is pragmatic and is dictated by practical consequences and considerations, which are so important to an event manager who balances many views and needs from diverse stakeholders. * An introduction to the management of operations and project planning for the event planner and venue provider * Examines quality in the events industry and its effects on customer satisfaction, resource efficiency and event success. * The only text to take generic operations management theories and skills and relate them specifically to the events industry.

Introduction; An overview of operations: The events organisations and project management; Assessing customer needs; How operations achieve strategic objectives; Managing inter-relationships within the event industry; An inner-view of operations: Planning and control of an event project and its implementation; Forecasting techniques and capacity management strategies; Scheduling, inventory and time management; Resource decisions; Overall quality: Managing staff motivations; What quality awareness offers; Project evaluation; Doing it differently; Glossary; Index.

Includes bibliographical references (pages 272-274) and index.

Section one. Analysis -- 1. Development of the proposed event operations management model -- 2. Event management : characteristics and definitions -- 3. Analysis of the external environment -- 4. Defining service provision -- 5. Customers, stakeholders and gap analysis -- 6. Analysis of the internal environment -- Section two. Detailed planning -- 7. Planning, product portfolios, and product and service development -- 8. Product development -- 9. Supply chain management -- 10. Location management and choice -- 11. Risk management for event managers -- Section three. Implementation and delivery -- 12. People power : the most valuable resource? -- 13. Forecasting and capacity management -- 14. Scheduling and time management -- Section four. Performance evaluation -- 15. Performance evaluation -- 16. Awareness of quality -- References -- Index.

"Management of Event Operations provides an introduction to the management of operations for the event planner and venue provider. Taking an holistic view of an event enterprise, it links the traditional topics within operations management to present a coherent and hands-on approach specifically for the events manager. The approach is pragmatic and is dictated by practical consequences and considerations, which are so important to an event manager who balances many views and needs from diverse stakeholders."--Jacket.

Print version record.

Elsevier ScienceDirect All Books