Includes bibliographical references

Introduction. Complexity and its consequences : the evolving landscape of health care / Ariel C. Avgar and Timothy J. Vogus -- Beyond pay for performance : an ownership perspective for providing quality primary health care at a sustainable cost / Benjamin R. Pratt, Benjamin B. Dunford, and Matthew B. Perrigino -- New models of care and workforce change in the NHS in England / Stephen Bach -- Building the infrastructures of accountable care : early lessons from four commercial ACOs / Brian Hilligoss, Ann Scheck McAlearney, and Paula H. Song -- Who regulates? Physicians and the regulation of health care / Rebecca Kolins Givan -- Nurse union strategies for improving the quality of patient care / Paul F. Clark -- Labor-management partnerships in health care : responding to the evolving landscape / Adrienne E. Eaton, Rebecca Kolins Givan, and Peter Lazes -- Leading change together : Kaiser Permanente's partnership strategy for innovation / Jim Pruitt and Paul M. Cohen -- Caring health care work environments and patient-centered care / Cheryl Rathert, Jessica N. Mittler, and Laura E. McClelland -- Changing forms of organization and implications for managing across boundaries / Simon Bishop and Justin Waring -- Building relational coordination across front-line work groups : a case from Kaiser Permanente Northwest / Joan Resnick, Sarah Lax, Eliana Temkin, and Jody Hoffer Gittell -- Impact of electronic health records on hospital patient satisfaction : what is the influence of organizational characteristics? / Edmund R. Becker and Jaeyong Bae -- A new perspective on organizational climate as a boundary spanner : integrating a fragmented health care system / Tal Katz-Navon and Eitan Naveh -- Health care providers and patients in sync : antecedents for optimizing provider and patient safety outcomes / Deirdre McCaughey and Gwen McGhan