Library performance and service competition : developing strategic responses / Larry Nash White.
Series: Chandos information professional series2008Description: 1 online resource (xv, 135 pages) : illustrationsContent type:- text
- computer
- online resource
- 9781780631264
- 178063126X
- Z678.85 .W45 2008
- digitized 2010 HathiTrust Digital Library committed to preserve
eBooks
Includes bibliographical references and index.
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A practice-driven and proven resource for library administrators of all types of libraries. The work describes how the library can identify the service environment factors impacting customers; strategic needs; identify library competitors; strategic abilities and service environment impacts; and use the combined results to develop proactive competitive responses that drive the service environment instead of reacting to the service environment. These strategic competitive responses would allow the library to increase the value of its service impact and effectiveness while increasing customer appreciation and the libraries advantage in the competitive service environment. Written by a highly knowledgeable practitioner from the library fieldExperience of the author (library and for-profit management experience) provides a hybrid/blended view of library competition and management responses from both the library and for-profit management worldsWritten to applicable to all types of libraries.
How long have we been counting things? An overview of library service performance assessment -- Aligning the performance assessment process -- A concise overview of current library service competition -- Know things first : identifying strategic information needs -- 'Knowns' are really verbs : using innovation to transform the 'knowns' into potential strategic responses -- Improving potential strategic responses through access, accountability and alignment -- Wash. Rinse. Repeat. Strategic responses are an ongoing process -- Appendix : template forms for developing strategic responses.
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