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	1.		Image from Amazon.com	An action plan for outcomes assessment in your library [electronic resource] / Peter Hernon, Robert E. Dugan. by Hernon, Peter Dugan, Robert E, 1952- ebrary, Inc Publication details: Chicago : American Library Association, 2002 Other title: Outcomes assessment in your library Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)
	2.		Image from Amazon.com	Reflecting on the future of academic and public libraries [electronic resource] Peter Hernon and Joseph R. Matthews. by Hernon, Peter Matthews, Joseph R ebrary, Inc Publication details: Chicago, Ill. : ALA Editions, c2013 Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)
	3.		Image from Amazon.com	Getting started with evaluation / Peter Hernon, Robert E. Dugan, and Joseph R. Matthews ; cover design by Kimberly Thornton. by Hernon, Peter [author.] Dugan, Robert E, 1952- [author.] Matthews, Joseph R [author.] Thornton, Kimberly [cover designer.] ebrary, Inc Publisher: Chicago, [Illinois] : ALA Editions, 2014Copyright date: �2014 Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)
	4.		Image from Amazon.com	Assessing service quality : satisfying the expectations of library customers / Peter Hernon, Ellen Altman, Robert E. Dugan. by Hernon, Peter [author.] Altman, Ellen [author.] Dugan, Robert E, 1952- [author.] ebrary, Inc Edition: Third edition. Publisher: Chicago, [Illinois] : ala editions, an imprint of the American Library Association, 2015Copyright date: copy©2015 Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)

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