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	1.		Image from Amazon.com	Making IT work : a history of the computer services industry / Jeffrey R. Yost. by Yost, Jeffrey R [author.] Series: History of computingPublisher: Cambridge, Massachusetts : The MIT Press, [2017] Availability: Items available for loan: Alfaisal University (1)Location, call number: On Shelf HD9696.2.A2 Y67 2017. Place hold Save to lists Add to cart (remove)
	2.		Image from Amazon.com	Designing mobile service systems [electronic resource] / Els van de Kar, Alexander Verbraeck ; in collaboration with Wieke Bockstael-Blok ... [et al.]. by Kar, Els van de Verbraeck, Alexander ebrary, Inc Series: Research in design series ; v. 2. Edition: 2nd ed. Publication details: Amsterdam : IOS Press, c2008 Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)
	3.		Image from Amazon.com	Implementaci�on de Calidad de Servicio basada en ISO/IEC 20000 : Una Gu�ia de Gesti�on / Michael Kunas. by Kunas, Michael ebrary, Inc Publisher: Cambridge : IT Governance Publishing, 2012 Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)
	4.			International journal of e-services & mobile applications [electronic resource]. by IGI eBooks IGI Global Information Resources Management Association Publication details: Hershey, Pa. : IGI Global (701 E. Chocolate Avenue, Hershey, Pa., 17033, USA), c2009- Other title: International journal of e-services and mobile applications E-services and mobile applications IJESMA Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)
	5.		Image from Amazon.com	The inside guide to the federal IT market / David Perera, Steve Charles. by Perera, David [author.] Charles, Steve [author.] ebrary, Inc Publisher: Tysons Corner, Virginia : Management Concepts Press, [2012]Copyright date: �2012 Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)
	6.		Image from Amazon.com	Service desk and incident manager : careers in IT service management / Peter Wheatcroft. by Wheatcroft, Peter [author.] ebrary, Inc Series: BCS Guides to IT RolesPublisher: Wiltshire, England : BCS The Chartered Institute for IT, 2014Copyright date: copy©2014 Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)
	7.		Image from Amazon.com	On the development of China's information technology industry / Jiang Zemin. by Jiang, Zemin, 1926- ScienceDirect eBooks Language: English Original language: Chinese ©2010 Online resources: Click here to access online Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)
	8.			IT services [electronic resource] : costs, metrics, benchmarking, and marketing / Anthony F. Tardugno, Thomas R. DiPasquale, Robert E. Matthews. by Tardugno, Anthony F DiPasquale, Thomas R Matthews, Robert E Safari eBooks Series: Enterprise computing seriesc2000 Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)
	9.			Silicon Valley's increasing presence in Washington. by Margetta, Rob [author.] Safari eBooks Publisher: Washington, DC : CQ Roll Call, [2014]Copyright date: (copy)2014 Other title: CQ exclusive : Silicon Valley's increasing presence in Washington Silicon Valley : getting savvy in Washington From the Valley to the lobby : big players from the Internet industry are embracing Washington's traditional influence game / by Rob Margetta. Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)
	10.			Force.com [electronic resource] : create and run any application, on demand. by Safari eBooks Series: Safari Books Online2007 Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)
	11.		Image from Amazon.com	On the development of China's information technology industry [electronic resource] / Jiang Zemin. by Jiang, Zemin, 1926- Safari eBooks Language: English Original language: Chinese c2010 Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)
	12.			Service intelligence [electronic resource] : improving your bottom line with the power of IT service management / Sharon Taylor. by Taylor, Sharon, 1956- Safari eBooks 2011, c2012 Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)
	13.			Continuous delivery expert interviews [electronic resource] / by Jez Humble. by Humble, Jez Safari eBooks 2013 Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)
	14.			The accidental SysAdmin handbook : a primer for early level IT professionals / Eric Kralicek. by Kralicek, Eric [author.] Safari eBooks Series: Expert's voice in system administration Edition: Second edition. Publisher: [New York] : Apress, [2016]Distributor: New York : Distributed to the book trade worldwide by Springer Science+Business Media, [2016]Copyright date: (copy)2016 Other title: Accidental system administration handbook Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)
	15.			Riding the tiger [electronic resource] : leading through learning in turbulent times / Priscilla Nelson, Ed Cohen. by Nelson, Priscilla Cohen, Ed Safari eBooks c2010 Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)
	16.		Image from Amazon.com	Service desk and incident manager [electronic resource] : careers in IT service management / Peter Wheatcroft. by Wheatcroft, Peter Safari eBooks Series: BCS guides to IT rolesc2014 Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)
	17.			Definitive guide to IT service metrics [electronic resource] / Kurt McWhirter and Ted Gaughan. by McWhirter, Kurt Gaughan, Ted Safari eBooks 2012 Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)
	18.			World class IT service delivery [electronic resource] / Peter Wheatcroft. by Wheatcroft, Peter Safari eBooks 2007 Other title: World class information technology service delivery Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)
	19.			Job descriptions for system administrators [electronic resource] / Tina Darmohray. by Darmohray, Tina Safari eBooks Series: Short topics in system administration ; 22. Edition: 3rd ed. c2010 Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)

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