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	1.		Image from Amazon.com	Service level management using IBM Tivoli Service Level Advisor and Tivoli Business Systems Manager [electronic resource] / [Edson Manoel ... et al.]. by Manoel, Edson ebrary, Inc International Business Machines Corporation. International Technical Support Organization Series: IBM redbooks Edition: 1st ed. Publication details: Austin, TX : IBM, International Technical Support Organization, c2004 Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)
	2.		Image from Amazon.com	Introducing IBM Tivoli service level advisor [electronic resource] / [Edson Manoel ... et al.]. by Manoel, Edson ebrary, Inc Series: IBM redbooks Edition: 1st ed. Publication details: [San Jose, Calif.?] : IBM International Technical Support Organization, 2002 Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)
	3.		Image from Amazon.com	Business service management best practices [electronic resource] / [Budi Darmawan, Kimberly Cox, Bahaeldin Ragab]. by Darmawan, Budi Cox, Kimberly Ragab, Bahaeldin ebrary, Inc International Business Machines Corporation. International Technical Support Organization Series: IBM redbooks Edition: 1st ed. Publication details: Austin, TX : IBM, International Technical Support Organization, c2004 Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)
	4.			International journal of IT/business alignment and governance [electronic resource]. by IGI eBooks Information Resources Management Association IGI Global Publication details: Hershey, Pa. : IGI Global (701 E. Chocolate Avenue, Hershey, Pa., 17033, USA), 2010- Other title: IJITBAG Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)
	5.		Image from Amazon.com	Engineering reliable service oriented architecture [electronic resource] : managing complexity and service level agreements / Nikola Milanovic, editor. by Milanovic, Nikola IGI eBooks IGI Global Publication details: Hershey, Pa. : IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA), 2011 Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)
	6.		Image from Amazon.com	Achieving real-time in distributed computing [electronic resource] : from grids to clouds / Dimosthenis P. Kyriazis, Theordora A. Varvarigou, and Kleopatra Konstanteli, editors. by Kyriazis, Dimosthenis P, 1973- Varvarigou, Theordora A, 1966- Konstanteli, Kleopatra, 1981- IGI eBooks IGI Global Publication details: Hershey, Pa. : IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA), c2012 Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)
	7.		Image from Amazon.com	Handbook of research on service-oriented systems and non-functional properties [electronic resource] : future directions / Stephan Reiff-Marganiec and Marcel Tilly, editors. by Reiff-Marganiec, Stephan Tilly, Marcel, 1971- IGI eBooks IGI Global Publication details: Hershey, Pa. : IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA), c2012 Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)
	8.		Image from Amazon.com	Theoretical and analytical service-focused systems design and development [electronic resource] / Dickson K.W. Chiu, editor. by Chiu, Dickson K. W, 1966- IGI eBooks IGI Global Publication details: Hershey, Pa. : IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA), c2012 Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)
	9.			SOA policy, service gateway, and SLA management [electronic resource] / Robert Barron ... [et al.] by Barron, Robert Safari eBooks Series: IBM redbooks Edition: 1st ed. 2013 Other title: Service-oriented architecture policy, service gateway, and service-level agreement management Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)
	10.			Service level management using IBM Tivoli Service Level Advisor and Tivoli Business Systems Manager [electronic resource] / Edson Manoel ... [et al.]. by Manoel, Edson Safari eBooks Series: IBM redbooksc2004 Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)
	11.			Business service management best practices [electronic resource]. by Darmawan, Budi Cox, Kimberly Ragab, Bahaeldin Safari eBooks Series: IBM redbooks Edition: 1st ed. c2004 Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)
	12.		Image from Amazon.com	Service level manager : careers in IT service management / John Sansbury. by Sansbury, John [author.] Safari eBooks Publisher: Swindon, UK : BCS Learning & Development, [2017]Copyright date: (copy)2017 Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)
	13.			Service-level agreements [electronic resource] : a legal and practical guide / Jimmy Desai. by Desai, Jimmy Safari eBooks 2010 Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)

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