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	1.		Image from Amazon.com	Adopting open source software [electronic resource] : a practical guide / Brian Fitzgerald ... [et al.]. by Fitzgerald, Brian, 1959 Oct. 12- ebrary, Inc Publication details: Cambridge, Mass. : MIT Press, 2011 Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)
	2.		Image from Amazon.com	Service orientation : winning strategies and best practices / Paul Allen ; Sam Higgins [and others]. by Allen, Paul, 1949- [author.] Higgins, Sam [author.] Cambridge eBooks Publisher: Cambridge : Cambridge University Press, 2006 Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)
	3.		Image from Amazon.com	Continual service improvement manager : careers in IT service management / David Whapples. by Whapples, David [author.] ebrary, Inc Series: BCS Guides to IT RolesPublisher: Wiltshire, England : BCS, 2015Copyright date: copy©2015 Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)
	4.			Information Technology Infrastructure Library (ITIL) : service operation. by Safari eBooks Publisher: [Place of publication not identified] : iCollege, 2017 Other title: Service operation Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)
	5.			ITIL V3 foundation exam video mentor [electronic resource] / Jill Knapp. by Knapp, Jill Safari eBooks 2011 Other title: Information Technology Infrastructure Library V3 foundation exam video mentor Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)
	6.			ITIL for dummies [electronic resource] / by Peter Farenden. by Farenden, Peter Safari eBooks Series: --For dummies Edition: ITIL 2011 ed. c2012 Other title: Information technology infrastructure library for dummies Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)
	7.			Fundamentals of EMS, NMS, and OSS/BSS [electronic resource] / Jithesh Sathyan. by Sathyan, Jithesh Safari eBooks c2010 Other title: Fundementals of Element Management System, Network Management System, Operation/Business Support Systems Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)
	8.			IT Service Management Foundation practice questions [electronic resource] : for ITIL Foundation Exam candidates / Steve Mann (editor) ; Tony Gannon and Nigel Mear. by Gannon, Tony Mear, Nigel Mann, Steve, 1950- Safari eBooks Edition: 2nd ed. c2012 Other title: Information Technology Service Management Foundation practice questions Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)
	9.			Continual service improvement manager : careers in IT service management / David Whapples. by Whapples, David [author.] Safari eBooks Series: BCS guides to IT rolesPublisher: Swindon, UK : BCS, [2015]Copyright date: (copy)2015 Other title: Careers in IT service management Careers in information technology service management Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)
	10.		Image from Amazon.com	IT service management : support for your ITSM foundation exam / Ernest Brewster [and three others]. by Brewster, Ernest [author.] Safari eBooks Edition: Third edition. Publisher: Swindon, United Kingdom : BCS, the Chartered Institute for IT, [2016]Copyright date: (copy)2016 Other title: Support for your ITSM foundation exam Information technology service management Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)
	11.			The ITSM iron triangle incidents, changes and problems [electronic resource] : stories in transforming ITIL best practice into operational success / Daniel McLean. by McLean, Daniel Safari eBooks 2012 Other title: Information technology service management iron triangle Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)
	12.			ITIL foundation essentials [electronic resource] : the exam facts you need / Claire Agutter. by Agutter, Claire Safari eBooks 2012 Other title: Inforamtion Technology Infrastructure Library foundation essentials Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)
	13.			No one of us is as strong as all of us [electronic resource] : services, catalogs and portfolios : stories in transforming ITIL best practice into operational success / Daniel McLean. by McLean, Daniel (ITSM Consultant) Safari eBooks 2012 Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)
	14.			ITIL lifecycle essentials [electronic resource] : your essential guide for the ITIL foundation exam and beyond / Claire Agutter. by Agutter, Claire Safari eBooks 2013 Other title: Information Technology Infrastructure Library lifecycle essentials Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)
	15.		Image from Amazon.com	ITIL and organizational change [electronic resource] / Pamela Erskine. by Erskine, Pamela Safari eBooks 2013 Other title: IT Infrastructure Library Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)
	16.			IT service management foundation practice questions [electronic resource] : for ITIL v3 foundation exam candidates / Steve Mann (editor), Tony Gannon, Nigel Mear. by Mann, Steve, 1950- Gannon, Tony Mear, Nigel Safari eBooks c2009 Other title: Information technology service management foundation practice questions Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)
	17.			IT service management [electronic resource] : a guide for ITIL V3 foundation exam candidates / Ernest Brewster ... [et al.]. by Brewster, Ernest Safari eBooks c2010 Other title: Guide for ITIL V3 foundation exam candidates Information technology service management Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)
	18.			IT Service Management [electronic resource] : a guide for ITIL Foundation Exam candidates / Ernest Brewster ... [et al.]. by Brewster, Ernest Safari eBooks Edition: 2nd ed. c2012 Other title: Guide for ITIL Foundation Exam candidates Information Technology Service Management Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)

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