Conflict resolution [electronic resource] : mediation tools for everyday worklife/ by Daniel Dana.
Series: Briefcase books series | McGraw-Hill's AccessEngineeringPublication details: Chicago, Ill. : McGraw-Hill Education LLC., c2001.Description: xii, 169 p. : ill., figs., tablesISBN:- 9780071364317
- 0071364315
- 658.4/053 21
- HD42 .D358 2001
- Also issued in print and PDF version.

"Mediate between your employees ; Prevent conflicts from escalating ; Managing conflicts strategically." -- Cover
Successful management depends on the ability to quickly and effectively manage conflicts. Conflict Resolution includes hands-on information for effectively communicating with employees, disciplining and even terminating employees, understanding and using organizational politics, and more.
Also issued in print and PDF version.