Includes bibliographical references and index.

Demand management in the supply chain -- Dockomo Heavy Machine Equipment, Ltd. : spare parts supply chain management (SCM) -- Silo Manufacturing Corporation (SMC) - parts A and B : managing with economic order quantity -- Megamart seasonal demand planning -- Supply uncertainty, demand planning, and logistics management at Goodwill Industries of Oklahoma -- Supply chain network design and analysis -- Bertelsmann China - parts A and B : supply chains for books -- Carnival Corporation food supply chain -- DSM Manufacturing : when network analysis meets business reality -- Kiwi Medical Devices, Ltd. : is "right shoring" the right response? -- Risk and uncertainty in the supply chain -- Innovative Distribution Company : a total cost approach to understanding supply chain risk -- Humanitarian logistics : getting donated foods from Switzerland to Zambia -- The functions -- Breaking ground in services purchasing -- Lean at Kramer Sports -- UPS logistics and to move toward 4PL - or not?