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1.	Image from Amazon.com	Cases in call center management [electronic resource] : great ideas (th)at work / Richard Feinberg, Ko de Ruyter, Lynne Bennington. by Feinberg, Richard, 1950- Bennington, Lynne Ruyter, Ko de ebrary, Inc Publication details: West Lafayette, Ind. : Ichor Business Books, c2005 Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)
2.	Image from Amazon.com	Wake up your call center [electronic resource] : how to be a better call center agent / Rosanne D'Ausilio. by D'Ausilio, Rosanne, 1941- ebrary, Inc Series: Customer access management Edition: 4th ed. Publication details: West Lafayette, Ind. : Ichor Business Books, c2005 Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)
3.	Image from Amazon.com	Call center performance enhancement using simulation and modeling [electronic resource] / Jon Anton, Vivek Bapat, Bill Hall. by Anton, Jon Bapat, Vivek, 1967- Hall, Bill, 1944- ebrary, Inc Series: Customer access management Publication details: West Lafayette, Ind. : Ichor Business Books, c1999 Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)
4.	Image from Amazon.com	Call center benchmarking [electronic resource] : how good is "good enough" / by Jon Anton and David Gustin ; assisted by Stijn Spit. by Anton, Jon Gustin, David, 1962- ebrary, Inc Series: Customer access management Publication details: West Lafayette, Ind. : Ichor Business Books/Purdue University Press, c2000 Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)
5.	Image from Amazon.com	Geac System21 commerce.connect [electronic resource] : implementation on the IBM eserver iSeries server / [Yessong Johng ... et al.]. by Johng, Yessong ebrary, Inc International Business Machines Corporation. International Technical Support Center Series: IBM redbooks Edition: 1st ed. Publication details: [United States] : IBM, International Technical Support Organization, 2002 Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)
6.	Image from Amazon.com	The real-time contact center [electronic resource] / Donna Fluss. by Fluss, Donna ebrary, Inc Edition: 1st ed. Publication details: New York, NY : AMACOM Books, c2005 Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)
7.	Image from Amazon.com	Observing and registering emotional satisfaction of customer contacts [electronic resource] : for customer satisfaction & loyalty / H�useyin G�ung�or. by G�ung�or, H�useyin ebrary, Inc Publication details: Amsterdam : Vossiuspers UvA, c2007 Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)
8.	Image from Amazon.com	Outsourcing and service work in the new economy [electronic resource] : the case of call centres in Mexico City / by Jose-Luis Alvarez- Galvan. by Alvarez-Galvan, Jose-Luis ebrary, Inc Publication details: Newcastle upon Tyne : Cambridge Scholars Publishing, 2012 Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)
9.	Image from Amazon.com	Developments in the call centre industry [electronic resource] : analysis, changes, and challenges / edited by John Burgess and Julia Connell. by Burgess, John (K. John) Connell, Julia, 1956- T&F eBooks Publication details: New York : Routledge, 2006 Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)
10.	Image from Amazon.com	Women, identity and India's call centre industry [electronic resource] / J.K. Tina Basi. by Basi, JK Tina T&F eBooks Series: Routledge research on gender in Asia series ; 1. Publication details: London ; New York : Routledge, 2009 Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)
11.	Image from Amazon.com	Disintegrating democracy at work [electronic resource] : labor unions and the future of good jobs in the service economy / Virginia Doellgast. by Doellgast, Virginia Lee, 1976- ebrary, Inc Publication details: Ithaca : ILR Press, 2012 Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)
12.	Image from Amazon.com	Smiling down the line : info-service work in the global economy / Bob Russell. by Russell, Bob [author.] ebrary, Inc Series: Studies in comparative political economy and public policyPublisher: Toronto, Ontario ; Buffalo, New York ; London, England : University of Toronto Press, 2009Copyright date: �2009 Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)
13.	Image from Amazon.com	The next available operator [electronic resource] : managing human resources in Indian business process outsourcing industry / edited by Mohan Thite and Bob Russell. by Thite, Mohan Russell, Bob, 1950- Sage eBooks Publication details: New Delhi, India : Response, 2009 Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)
14.	Image from Amazon.com	Working the night shift [electronic resource] : women in India's call center industry / Reena Patel. by Patel, Reena, 1970- ebrary, Inc 2010 Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)
15.	Image from Amazon.com	Call Center operation : design, operation, and maintenance / Duane E. Sharp. by Sharp, Duane E ScienceDirect eBooks ©2003 Online resources: Click here to access online Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)
16.	Image from Amazon.com	Bottom-line call center management : creating a culture of accountability and excellent customer service / David L. Butler. by Butler, David L. (David Lawrence) ScienceDirect eBooks Series: Improving human performance series©2004 Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)
17.	Image from Amazon.com	Call center [electronic resource]. by Safari eBooks Series: Safari Books Online2002 Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)
18.	Image from Amazon.com	Call center management [electronic resource]. by Safari eBooks Series: Safari Books Online2002 Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)
19.		Geac System21 commerce.connect [electronic resource] : implementation on the IBM eserver iSeries server / Yessong Johng ... [et al.]. by Johng, Yessong Safari eBooks Series: IBM redbooksc2002 Other title: Implementation on the IBM eserver iSeries server Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)
20.		Call center success [electronic resource] : essential skills for CSRs / Lloyd C. Finch. by Finch, Lloyd C Safari eBooks Series: Fifty-Minute seriesc2000 Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)

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Your search returned 25 results.