Includes bibliographical references.

Loyalty in crisis: evidence from Greece / Ilias P. Vlachos, Dimitra Skoumpopoulou -- The evolution of trust in Japan: the case of vertical Keiretsu groups / Nabyla Daidj -- Trust deficit in public sector: causes, consequences, and strategies to mitigate / Vedantam Leela -- Customers' satisfaction and loyalty in the economic recession: the case of a Greek bank / Irene Samanta -- Sustainable competitive advantage in turbulent business environments using critical organizational capabilities and resources to manage complexity / Yannis A. Pollalis -- Exploring the relationship between the eco-labels and green buying behaviour with reference to Mumbai City / Ritu Sinha -- Towards leadership marketing: an exploratory and empirical study / Wilson Ozuem, Alina O'Keeffe -- The impact of marketing strategy in small family businesses / Anastasios Ntanos, Stamatios Ntanos -- The role of brand management in emerging markets / Kijpokin Kasemsap -- The antecedents of word-of-mouth behaviour: the service quality perspective / Ho Yin Wong, Anthony Perrone -- How is internal marketing understood?: an examination of stakeholder perspective / Wilson Ozuem, Natalie Limb -- Growing e-marketing trends in India / Laxhminarayan Das -- Tourism promotion through web / Nilanjan Ray, Dillip Kumar Das, Somnath Chaudhuri -- The effect of e-business in B2B relationships / Irene Samanta, Nondas Pitticas -- Electrotextiles: a novel product for the textile industry / Georgios Priniotakis.

Restricted to subscribers or individual electronic text purchasers.

"This book provides relevant theoretical frameworks and the latest empirical research findings relating to consumer confidence, marketing strategies, and the influence of trust during a time of economic crisis"--Provided by publisher.

Also available in print.

Mode of access: World Wide Web.

Description based on title screen (IGI Global, viewed 09/19/2014).