Service science for socio-economical and information systems advancement [electronic resource] : holistic methodologies / Adamantios Koumpis.

By:

Koumpis, Adamantios, 1969-

Contributor(s):

Publication details: Hershey, Pa. : IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA), c2010.Description: electronic texts (xv, 356 p. : ill.) : digital filesISBN:

160566684X (ebook)
9781605666846 (ebook)

Subject(s):

Genre/Form:

Electronic books.

Additional physical formats: No titleDDC classification:

338.7/61 22

LOC classification:

HD9980.5 .K68 2010e

Online resources:

Click here to access online

Available additional physical forms:

Also available in print.

Contents:

Service science and practice -- About the nature of services -- Typology of services -- Services and the humans -- Services and the computers -- Services and the workplace -- Service economics -- Service physics -- Service metaphysics -- Culture of services -- Future of services.

Abstract: Services both as a science and as a practice in today's corporate environments are suffering from many suboptimalities. A compromise of both organizational and technological aspects provides the answer to many pitfalls and shortcomings currently faced. This book sheds light on a variety of issues and shortcomings of service-based economies by analyzing situations and modern practices that improve the way researchers, field practitioners, and ICT professionals account for their core business service-related activities. This defining body of research provides a broad perspective of how to improve service creation, production, and management of assets.

Item type:

eBooks

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Title notes ( 7 )

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Includes bibliographical references and index.

Restricted to subscribers or individual electronic text purchasers.

Services both as a science and as a practice in today's corporate environments are suffering from many suboptimalities. A compromise of both organizational and technological aspects provides the answer to many pitfalls and shortcomings currently faced. This book sheds light on a variety of issues and shortcomings of service-based economies by analyzing situations and modern practices that improve the way researchers, field practitioners, and ICT professionals account for their core business service-related activities. This defining body of research provides a broad perspective of how to improve service creation, production, and management of assets.

Also available in print.

Mode of access: World Wide Web.

Title from PDF t.p. (viewed on July 19, 2010).