000			03578cam a2200445Ii 4500
001			ocn930602033
003			OCoLC
005			20180529115718.0
008			151130s2016 maua ob 001 0 eng d
020			_a184334758X _qelectronic bk.
020			_a9781843347583 _qelectronic bk.
020			_z9781780634395
020			_z1780634390
020			_z9781843347583
035			_a(OCoLC)930602033
040			_aDLC _beng _cDLC _dAU
049			_aAlfaisal Main Library
050		4	_aZ675.U5
245	0	0	_aCustomer service in academic libraries : _btales from the front lines / _cedited by Stephen Mossop.
264		1	_aWaltham, MA : _bChandos Publishing, _c[2016]
264		4	_c©2016
300			_a1 online resource (1 volume) : _billustrations.
336			_atext _btxt _2rdacontent
337			_acomputer _bc _2rdamedia
338			_aonline resource _bcr _2rdacarrier
490	1		_aChandos information professional series
588			_aDescription based on online resource; title from title page (Safari, viewed November 23, 2015).
504			_aIncludes bibliographical references and index.
520			_aThe term 'customer service' is not new to the academic library community. Academic libraries exist to serve the needs of their community, and hence customer service is essential. However, the term can be applied in a variety of ways, from a thin veneer of politeness, to an all-encompassing ethic focussing organisational and individual attention on understanding and meeting the needs of the customer. For customers, the library's Front Line team is the 'human face' of the library. How well they do their job can have a massive impact on the quality of the learning experience for many students, and can directly impact upon their success. The importance of their role, and the quality of the services they offer, should not be underestimated - but in an increasingly digital world, and with potentially several thousand individuals visiting every day (whether in person or online), each with their own agendas and requirements, how can the library's Front Line team deliver the personal service that each of these individuals need? Customer Service in Academic Libraries contributes to what academic libraries, as a community, do really well - the sharing of best practice. It brings together, in one place, examples of how Front Line teams from libraries across a wide geographical area - Hong Kong, Australia, Turkey and the United Kingdom - work to 'get it right for their customers'. Between them, they cover a range of institutions including research-intensive, mixed HE/FE, private establishments and shared campuses. All have their own tales to tell, their own emphases, their own ways of doing things - and all bring their own examples of best practice, which it is hoped readers will find useful in their own context.
590			_aElsevier _bScienceDirect All Books
650		0	_aAcademic libraries _xCustomer services.
650		7	_aAcademic libraries _xCustomer services. _2fast _0(OCoLC)fst00795029
655		7	_aElectronic books. _2local
700	1		_aMossop, Stephen, _eeditor.
710	2		_aScienceDirect eBooks.
776	0	8	_iPrint version: _tCustomer service in academic libraries : tales from the front line. _dAmsterdam, [Netherlands] : Academic Press, c2016 _hxxii, 129 pages _kChandos information professional series. _z9781843347583 _w2015943968
830		0	_aChandos information professional series.
856	4	0	_uhttp://ezproxy.alfaisal.edu/login?url=https://www.sciencedirect.com/science/book/9781843347583
942			_2lcc _cEBOOKS
260			_c[2016]
999			_c540311 _d540311