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001			on1046634031wcmsprnew
003			US-DLC
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006			m o d
007			cr cnu|||unuua
008			180730s2018 sz o 000 0 eng d
015			_aGBB8A6852 _2bnb
016	7		_a018905120 _2Uk
020			_z3319764039 _qelectronic bk.
020			_z9783319764030 _qelectronic bk.
020			_z3319764020
020			_a9783319764023
035			_a(OCoLC)1046634031 _z(OCoLC)1047596332
037			_acom.springer.onix.9783319764030 _bSpringer Nature
040			_aN$T _beng _erda _epn _cN$T _dN$T _dEBLCP _dYDX _dOCLCF _dUKMGB _dDKU _dMERER _dMNW _dOCLCQ _dAU
049			_aAlfaisal Main Library
050		4	_aHD31.2 _b.H68 2018
245	0	0	_aHow Could This Happen? : _bManaging Errors in Organizations / _cJan U. Hagen, editor.
264		1	_aCham, Switzerland : _bSpringer Science and Business Media : _bPalgrave Macmillan, _c©2018.
300			_a292 pages ;
336			_atext _btxt _2rdacontent
337			_aunmediated _bn _2rdamedia
338			_avolume _bnc _2rdacarrier
505	0		_aFast, slow, and pause: understanding error management via a temporal lens / Zhike Lei -- Errors and learning for safety: creating uncertainty as an underlying mechanism / Gudela Grote -- When silence is not golden / Immanuel Barshi and Nadine Bienefeld -- Executive perspectives on strategic error management / Vincent Giolito and Paul J. Verdin -- The strategic imperative of psychological safety and organizational error management / Amy C. Edmonson and Paul J. Verdin -- Learning failures as the ultimate root causes of accidents / Nicolas Dechy, Yves Dien, Eric Marsden, and Jean-Marie Rousseau -- Understanding safety management through strategic design, political, and cultural approaches / John S. Carroll -- Errors and error management in biomedical research / Ulrich Dirnagl and René Bernard -- Empowerment / Jan Brommundt -- Open error communication in a high-consequence industry / Julianne Morath and Mallory Johnson -- Confidence and humility / Robert Schroeder -- Just culture / Helmut Kunz -- Error management in the German Armed Forces' military aviation / Peter Klement -- Crew resource management revisited / Jan U. Hagen -- Error reporting and crew resource management in the Israeli Air Force / Avner Shahal -- Lessons from a nuclear submarine mishap / L. David Marquet -- The war on error: a new and different approach to human performance / Tony Kern.
506	1		_aAccess limited to UNC Chapel Hill-authenticated users. _fUnlimited simultaneous users.
520			_aThe first comprehensive reference work on error management, blending the latest thinking with state of the art industry practice on how organizations can learn from mistakes. Even today the reality of error management in some organizations is simple: "Don't make mistakes. And if you do, you're on your own unless you can blame someone else." In most, it has moved on but it is still often centered around quality control, with Six Sigma Black Belts seeking to eradicate errors with an unattainable goal of zero. But the best organizations have gone further. They understand that mistakes happen, be they systemic or human. They have realized that rather than being stigmatized, errors have to be openly discussed, analyzed, and used as a source for learning. In How Could This Happen? Jan Hagen collects insights from the leading academics in this field - covering the prerequisites for error reporting, such as psychological safety, organizational learning and innovation, safety management systems, and the influence of senior leadership behavior on the reporting climate. This research is complemented by contributions from practitioners who write about their professional experiences of error management. They provide not only ideas for implementation but also offer an inside view of highly demanding work environments, such as flight operations in the military and operating nuclear submarines. Every organization makes mistakes. Not every organization learns from them. It's the job of leaders to create the culture and processes that enable that to happen. Hagen and his team show you how.
590	0		_aContent provider: SpringerLink.
650		0	_aBusiness enterprises.
650		0	_aIndustrial management.
650		7	_aBusiness enterprises. _2fast
650		7	_aIndustrial management. _2fast
655		0	_2local _94 _aPrint books.
700	1		_aHagen, Jan U., _eeditor.
773	0		_tSpringer e-books (online collection). Business and management. 2018.
773	1		_tOCLC WorldShare Collection Manager managed collection. SPRnew.
776	0	8	_cOriginal _z3319764020 _z9783319764023 _w(OCoLC)1020610014.
942			_2lcc _cBOOKS
999			_c594039 _d594039