000			02189cam a2200325 i 4500
001			17618226
003			OSt
005			20161026150531.0
008			130208t20132013inua b 001 0 eng
010			_a 2013001438
020			_a0133088774 (hardcover : alk. paper)
020			_a0133088855
020			_a9780133088779 (hardcover : alk. paper)
020			_a9780133088854
040			_aDLC _beng _cDLC _erda _dDLC
042			_apcc
049			_aAlfaisal Main Library
050	0	0	_aHD9980.5 _b.H345 2013
082	0	0	_a658 _223
100	1		_aHaksever, Cengiz.
245	1	0	_aService management : _ban integrated approach to supply chain management and operations / _cCengiz Haksever, Barry Render.
300			_axxii, 485 pages : _billustrations ; _c24 cm
500			_aIncludes bibliographical references and index.
505	0		_aPreface -- Understanding services -- The important role services play in an economy -- The nature of services and service encounters -- Customers: the focus of service management -- Globalization of services -- Service strategy and competitiveness -- Ethical challenges in service management -- Building the service system -- Technology and its impact on services and their management -- Design and development of services and service delivery systems -- Supply chains in services and their management -- Locating facilities and designing their layout -- Operating the service system -- Managing demand and supply in services -- Supplement queuing and simulation -- Service quality and continuous improvement -- Supplement tools and techniques of total quality management -- Service productivity and measurement of performance -- Management of public and private nonprofit service organizations -- Tools and techniques for managing service operations -- Forecasting demand for services -- Vehicle routing and scheduling -- Project management -- Linear and goal programming applications for services -- Service inventory systems -- Appendix areas under the standard normal curve.
650		0	_aBusiness logistics.
650		0	_aService industries _xManagement.
655		7	_aPrint books. _2local
700	1		_aRender, Barry.
942			_2lcc _cBOOKS
999			_c6263 _d6263