Managing service operations
Hollins, Bill.
Managing service operations design and implementation / [electronic resource] : Bill Hollins and Sadie Shinkins. - London : SAGE, 2006. - 1 online resource (xii, 299 p.) : ill.
Includes bibliographical references and index.
Readers are introduced to the main differences between managing services to managing products & given a concise induction into the core principles of operations management.
Specialized.
9781446214220 (ebook) : No price
Service industries--Management.
Electronic books.
TS155 / .H645 2006
658
Managing service operations design and implementation / [electronic resource] : Bill Hollins and Sadie Shinkins. - London : SAGE, 2006. - 1 online resource (xii, 299 p.) : ill.
Includes bibliographical references and index.
Readers are introduced to the main differences between managing services to managing products & given a concise induction into the core principles of operations management.
Specialized.
9781446214220 (ebook) : No price
Service industries--Management.
Electronic books.
TS155 / .H645 2006
658