Communication skills for pharmacists : building relationships, improving patient care / Bruce A. Berger.
By: Berger, Bruce A.
Contributor(s): American Pharmacists Association.
Publisher: Washington, DC : American Pharmacists Association, c2009Edition: 3rd ed.Description: 254 pages 23 cm.ISBN: 9781582121321 (alk. paper).Uniform titles: U. S. pharmacist. Subject(s): Communication in pharmacy | Pharmacist and patient | Pharmacists | Professional-Patient Relations | CommunicationGenre/Form: Print books.| Current location | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|
| On Shelf | RS56 .B474 2009 (Browse shelf) | Available | AU0000000007331 |
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| RM735.4 .S264 2015 Documenting occupational therapy practice / | RM930 .O934 2019 Oxford handbook of rehabilitation medicine / | RS55.2 .E23 2018 Bottle of lies : the inside story of the generic drug boom / | RS56 .B474 2009 Communication skills for pharmacists : building relationships, improving patient care / | RS56 .C66 2020 Communication skills in pharmacy practice / | RS56 .L58 2016 Patient communication for pharmacy : a case-study approach on theory and practice / | RS56.2 .D78 2018 Drug information : a guide for pharmacists / |
"The chapters in this book are articles that were originally published in U.S. Pharmacist"--Acknowledgments.
Includes bibliographical references and index.
Caring, covenants, codes, and commitment -- Developing the relationship -- Choosing to see patients as people -- Listening and empathic responding -- Patient counseling -- Managing the angry patient -- Assertiveness -- Conflict management -- Helping patients with change -- Interacting with physicians -- Supportive communication -- Choosing an appropriate response -- Persuasive communication -- Immediacy: how word choice and nonverbal cues -- Affect the relationship -- Cultural competence -- Communicating on sensitive topics -- Kimberly braxton lloyd and bruce a. berger -- Communicating with patients who have literacy limitations.