Managing challenging clients : building effective relationships with difficult customers / by Aryanne Oade
By: Oade, Aryanne.
Publisher: Basingstoke : Palgrave Macmillan, 2016Description: xxi, 170 pages ; 24 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 9780230238428 (hbk.).Subject(s): Customer relations -- ManagementGenre/Form: Print books.| Current location | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|
| On Shelf | HF5415.5 .O23 2016 (Browse shelf) | Available | AU00000000011130 |
Total holds: 0
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| HF5415.5 .H69 2022 Converted : the data-driven way to win customers' hearts / | HF5415.5 .I589 2017 An introduction to industrial service design / | HF5415.5 .L43 2012 The hidden wealth of customers : realizing the untapped value of your most important asset / | HF5415.5 .O23 2016 Managing challenging clients : building effective relationships with difficult customers / | HF5415.5 .R435 2016 Service design for business : a practical guide to optimizing the customer experience / | HF5415.5 .S448 2012 The intention economy : when customers take charge / | HF5415.5 .S532 2016 The DNA of customer experience : how emotions drive value / |
Includes bibliographical references (page 165) and index