Service is front stage : positioning services for value advantage / James Teboul.
By: Teboul, James.
Series: INSEAD business press: Houndmills [England] ; New York : Palgrave Macmillan, ©2016Description: xi, 161 p. : ill. ; 25 cm.ISBN: 9781349282494.Subject(s): Customer services -- Management | Service industries -- Management | Total quality managementGenre/Form: Print books.Online resources: Table of contents only| Current location | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|
| On Shelf | HF5415.5 .T43 2016 (Browse shelf) | Available | AU00000000011126 |
Total holds: 0
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| HF5415.5 .S532 2016 The DNA of customer experience : how emotions drive value / | HF5415.5 .S68 2021 The business of belonging : how to make community your competitive advantage / | HF5415.5 .T253 2014 Dynamic customer strategy : today's CRM / | HF5415.5 .T43 2016 Service is front stage : positioning services for value advantage / | HF5415.5 .V346 2015 When digital becomes human : the transformation of customer relationships / | HF5415.525 .H37 2011 Harvard business review on increasing customer loyalty. | HF5415.55 .B86 2018 The snowball system : how to win more business and turn clients into raving fans / |
Includes bibliographical references (p. 146-149) and index.