The DNA of customer experience : how emotions drive value / Colin Shaw
By: Shaw, Colin.
Basingstoke : Palgrave Macmillan, ©2016Description: xx, 166 p. : ill. ; 24 cm.ISBN: 9781349352371 (pbk.).Subject(s): Customer relations | EmotionsGenre/Form: Print books.| Current location | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|
| On Shelf | HF5415.5 .S532 2016 (Browse shelf) | Available | AU00000000011526 |
Total holds: 0
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| HF5415.5 .O23 2016 Managing challenging clients : building effective relationships with difficult customers / | HF5415.5 .R435 2016 Service design for business : a practical guide to optimizing the customer experience / | HF5415.5 .S448 2012 The intention economy : when customers take charge / | HF5415.5 .S532 2016 The DNA of customer experience : how emotions drive value / | HF5415.5 .S68 2021 The business of belonging : how to make community your competitive advantage / | HF5415.5 .T253 2014 Dynamic customer strategy : today's CRM / | HF5415.5 .T43 2016 Service is front stage : positioning services for value advantage / |
Includes bibliographical references and index