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Understanding customer needs [electronic resource] : software QFD and the voice of the customer / by Bijay K. Jayaswal, Peter C. Patton, with Richard E. Zultner.
Series: Short cut | Safari Books Online2007ISBN:- 9780132351348
- 013235134X
- At top of t.p.: The design for trustworthy software compilation
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"This article is an adaptation of chapter 11 from the book Design for trustworthy software by Bijay K. Jayaswal and Peter C. Patton (0-13-187250-8, Prentice Hall)" --Cover.
Electronic reproduction. Boston, Mass. : Safari Books Online 2006. Mode of access: World Wide Web. Available to subscribing institutions. s2006 maun s