Includes bibliographical references and index.

Trends in hospitality and the leisure industry: how social welfare and spending power influence holiday trends / Liesbeth van der Linden -- The next generation of leaders: women in global leaderships in hotel management industry / Ben Tran -- Root causes of new hotel opening delays in China / Gert Noordzy, Richard Whitfield -- The application of Six Sigma in the hospitality industry / Peter Alatsas, Ekaterina Vlad -- Building capacity by managing a mission / Sacha Stocklin -- Project management of new hotel openings / Gert Noordzy, Richard Whitfield -- The role of human resources in hotels in China / Jenny Chen -- Exceeding guest expectations: an overview of the best practices in the hospitality industry / Marius Vlad -- Craft-based learning: practical and theoretical guidance for teaching and training in hospitality education / Gamal El Fakih Rodriguez -- Evaluation guide for the institutional academic management of an educational hospitality program based on the Soft System Methodology (SSM) / Edgar Oliver Cardoso Espinosa, Mar�ia Trinidad Cerecedo Mercado, Jos�e Roberto Ramos Mendoza -- Work integrated learning in higher education hospitality courses / Rajka Presbury -- Hospitality and business English teaching reform: in search of quality communication and professional excellence / Jixuan Chen, Xialing Zhao, Yating Xu -- Identity and e-learning / Narelle Borzi.

Restricted to subscribers or individual electronic text purchasers.

"This book combines practical experience with the effective pedagogical approaches being implemented in higher learning institutions and hospitality programs internationally, highlighting key issues surrounding the current and future scope of hotel management and the skills and knowledge necessary for career success in the hospitality industry"--Provided by publisher.

Also available in print.

Mode of access: World Wide Web.

Description based on title screen (IGI Global, viewed 06/27/2015).